As we all know, Return Policies for Pets are different from most things you buy. Any type of financial reimbursement should not be expected except in rare circumstances. If you feel you have one of those rare circumstances, please don't hesitate to ask. We are always willing to discuss the situation. Any type of parasite is not grounds for refund. Our pups are on a very strict worming schedule, but since pups eat their own poop, and everyone else's, they can pick up parasites at any time. (Please pick up a liquid wormer and syringe (no needle) to administer medicine before picking up the puppy.)
Here at TNPuppies, we strive to provide a puppy that is healthy and without any significant issue. If we have noticed any issue before the pup is picked up, we will discuss this with you and you have the option to pass and receive a full refund, or you can pick a different pup. Issues are documented on your contract, and you will be provided with medications and supplements if needed. (An example...we had a pup who was picked on by his littermates and had bite marks on his neck. Just needed some basic first aid till it healed.)
Remember when it comes to physical characteristics; DNA is a tricky thing. We cannot guarantee anything about the puppy you purchase as far as size, breed ability, or show ability. A dog not meeting your specific dream is not grounds for a refund. However, we do have a very distinct Lifetime Guarantee Health Guarantee that I still have not seen any other breeder offer. This covers anything that will drastically reduce the life expectancy or cost at least the cost of the dog to treat. If you have this situation, we will review the information and possibly your dog. If you claim is true, you receive the cost of your dog in a refund.
YOU CAN RETURN A DOG TO US AT ANY STAGE OF LIFE FOR ANY REASON, AND WE WILL REHOME IT FOR YOU. This does not include receiving your money back.